One common confusion surrounding BPO (business process outsourcing) is that job prospects are restricted to customer care agents. This is unsurprising given that call centers are the first thing that comes to mind when we speak of the BPO sector. However, the BPO industry is a lot more than strictly answering calls and delivering customer service. In fact, there are various responsibilities in the BPO industry that transcend answering phones.
This industry is growing faster than ever; therefore, this is an excellent time to start looking into the possibilities. If you are considering a job in the BPO business, you may be wondering what opportunities lie ahead.
Aside from customer service, we have listed a number of additional BPO career opportunities below.
1. Data Entry Specialist
Data entry specialists are in charge of inputting data into computer systems. They must have great typing abilities as well as a keen eye for detail.
2. Content Writer
Content writers produce written material for websites, blogs, and social media platforms. They must be outstanding writers who can write in a broad range of styles.
3. Graphic Artist or Designer
Graphic designers are responsible for creating visual content for websites, social media, and marketing materials. They must have good design abilities as well as knowledge of graphic design tools.
4. Assistant Virtual
Virtual assistants help organizations with administrative tasks from a distance. They must be very organized and communicate effectively.
5. IT Support Technician
IT support experts assist businesses with technical problems. They must have strong problem-solving abilities as well as knowledge of computer systems.
6. Quality Analyst
Quality analysts are in charge of monitoring and assessing the level of service given by call center employees. They must be highly analytical and detail-oriented.
7. Software Developer
These are the software programmers. They develop programs or systems, test or maintain programs, and look for bugs through manual or automated testing.
8. Healthcare
Nurses and medical professionals are much in demand in this area, which involves medical transcriptions, medical coding, and medical billing. These also have patient management and HMO utilization.
9. Animator
From Cartoon Network to Disney Studios and Pixar Animation, other studios are increasing their pressure on their competition by most commonly acquiring talent from Asian countries.
10. Game Developer
Game companies are entrusting different production duties to third-party game developers, ranging from 2D or 3D animation to character design, soundtrack creation, programming, QA testing, and other activities.
11. Engineering and Architectural Services
The engineering and architectural aspects of designing a building are also outsourced.
